![]() Skill Chatbot – these chatbots are good at taking commands from the user, such as telling the user a joke or turning the lights off.Support Chatbot – this type of chatbot is best for answering customer service questions or making recommendations to the user.In addition to that, you can choose to either have your chatbot available as a standalone app or built-in to a messenger – such as Slack, Facebook Messenger, etc.įinally, we want to discuss five of the significant chatbot features/functions that help determine the type of chatbot your business needs: Contextual chatbots are a bit more advanced than the other two and focus more on user behavior. Keyword-based chatbots focus on keywords mentioned by the user. Menu-based chatbots are the most basic type and require the user to answer questions using buttons or a menu. In general, chatbot apps can be categorized into three major categories – menu-based chatbots, keyword-based chatbots, and contextual chatbots. Knowing which type you need to support your customers’ demands is required before you can search for a Maryland chatbot developer. What type of chatbot do you need?Īs the world of chatbots continues to evolve, the number of different types of chatbots available continues to increase. If you want to stay ahead of your competition and establish yourself as a leader in your industry, introducing chatbots into your customer relations strategy is the right way to go. Innovation – customers like to see that a company is dedicated to innovation and finding new ways to satisfy every aspect of their business. ![]()
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